Privacy Policy

1. About PublishPro

PublishPro ("PublishPro", "we", "us", "our") is a software-as-a-service platform that formats and prepares manuscripts for paperback and eBook publication.
The Service is operated by:

PixelGrid LLC
5900 Balcones Drive STE 100
Austin, Texas 78731
United States

Email: support@publishpro.app
Website: publishpro.app

For the purposes of applicable data protection laws, PixelGrid LLC is the controller of the personal data described in this Privacy Policy, except where we process personal data on behalf of business customers as described in this policy.

2. A Short Summary

We understand that you are trusting us with unpublished manuscripts. We treat that responsibility seriously.

In plain terms:

• We collect only the information necessary to operate your account, process your uploaded files, provide customer support, and deliver the Service.

• We do not sell your personal data.

• We do not use your manuscripts or uploaded content to train artificial intelligence or machine learning models.

• We do not publish, license, or share your manuscript content except where necessary to provide the Service or where required by law.

• You can delete your files and your account at any time.

This summary is provided for convenience only. The remainder of this Privacy Policy governs.

3. Personal Data We Collect, Why We Collect It, and Our Legal Basis

The "Legal Basis" column applies to users in the European Economic Area (EEA) and the United Kingdom.

3.1 Account Data

3.2 Content You Upload

Uploaded files may contain personal information relating to third parties (for example, names appearing within a manuscript). Where you upload such material, you determine the purpose for which it is processed. You are responsible for ensuring you have an appropriate legal basis for including such information.

3.3 Billing Data

We never receive or store your full payment card number, CVV, or banking credentials. Payment information is processed securely by Stripe, acting as an independent data controller under its own Privacy Policy.

3.4 Technical and Usage Data

We treat IP addresses and device identifiers as personal data where applicable.

3.5 Communications

You may unsubscribe from marketing communications at any time using the unsubscribe link included in marketing emails.

Transactional communications—including receipts, password resets, account verification, service notifications and security alerts—are essential to the operation of your account and cannot be disabled while your account remains active.

4. What We Do Not Do

To avoid ambiguity:

• We do not sell your personal data.

• We do not use your uploaded manuscripts or files to train artificial intelligence or machine learning models.

• We do not license, publish, sell, or disclose your manuscripts to third parties for their own commercial purposes.

• We do not make automated decisions that produce legal or similarly significant effects about you. Our formatting engine processes documents automatically but does not evaluate, profile, score, or make decisions about individuals.

• We do not knowingly collect personal information from anyone under the age of 18. The Service is intended only for adults.

• Our personnel access uploaded files only when:

  • you request assistance through customer support;

  • access is required to diagnose or resolve a technical processing issue; or

  • access is required by applicable law.

Access to customer content is limited to authorized personnel and is protected by appropriate confidentiality obligations.

5. Who We Share Data With

We share personal data only where necessary to operate the Service and only with service providers that are contractually required to protect your information.

We may also disclose personal data in the following limited circumstances:

To Comply with Law

Where required by a valid subpoena, court order, warrant, or other lawful legal process. Where legally permitted, we will notify you before disclosing your information.

To Protect Rights and Safety

Where disclosure is reasonably necessary to investigate fraud, enforce our Terms of Service, protect the security of the Service, or protect the rights, property, or safety of PublishPro, our users, or others.

Business Transfers

If PublishPro or PixelGrid LLC undergoes a merger, acquisition, financing, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. If such a transfer materially changes how your personal data is handled, we will notify you before the change becomes effective.

We do not disclose your personal information to third parties for their own marketing purposes.

6. International Data Transfers

PublishPro is operated by PixelGrid LLC in the United States. Our employees, contractors, and service providers may process personal data in the United States, Pakistan, and other countries where our infrastructure providers operate.

If you access the Service from the European Economic Area (EEA), the United Kingdom, or another jurisdiction with data transfer restrictions, your personal information may be transferred outside your country.

Where required by applicable law, we implement appropriate safeguards for international transfers, including contractual protections with our service providers and appropriate technical and organizational security measures.

These safeguards include:

• Encryption of data in transit using TLS/HTTPS.

• Encryption of stored customer data where applicable.

• Role-based access controls.

• Access logging and monitoring.

• Confidentiality obligations for authorized personnel.

You may contact us at support@publishpro.app if you have questions regarding international data transfers.

7. Cookies and Similar Technologies

PublishPro uses cookies and similar technologies to provide, maintain, and improve the Service.

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Service, including:

• User authentication

• Session management

• Security

• Load balancing

These cookies cannot be disabled because the Service will not function correctly without them.

Functional Cookies

These cookies remember your preferences and improve your experience while using PublishPro.

Examples include:

• Language preferences

• User interface settings

• Remembering account preferences

Analytics Cookies

At this time, PublishPro does not use third-party analytics or advertising cookies to track users across websites.

If analytics or similar technologies are introduced in the future, this Privacy Policy will be updated accordingly, and where required by law, your consent will be obtained before any non-essential cookies are placed on your device.

Most browsers allow you to control or remove cookies through their settings. However, disabling certain cookies may affect the functionality of the Service.

8. Security

We take the security of your manuscripts and personal information seriously.

Our technical and organizational safeguards include:

• TLS/HTTPS encryption for all data transmitted between your device and our servers.

• Encryption of stored customer files and databases where applicable.

• Secure cloud infrastructure hosted by trusted providers.

• Role-based access controls that limit access to authorized personnel only.

• Multi-factor authentication for internal administrative accounts where supported.

• Routine system backups to support disaster recovery.

• Access logging and monitoring for administrative systems.

Although we implement commercially reasonable security measures, no method of transmitting or storing data over the Internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for using a strong, unique password.

If we become aware of a personal data breach that is likely to result in a risk to your rights or freedoms, we will notify affected users and any applicable regulatory authorities where required by law.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal data.

For Users in the European Economic Area (EEA), United Kingdom, and Switzerland

You may have the right to:

To exercise any of these rights, please contact us at:

support@publishpro.app

We may need to verify your identity before fulfilling your request.

We aim to respond within one month of receiving a valid request, although applicable law may permit additional time for complex requests.

If you believe we have handled your personal data unlawfully, you also have the right to lodge a complaint with your local data protection authority.

10. Privacy Rights for United States Residents

Residents of certain U.S. states may have additional rights under applicable privacy laws, including California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia, where those laws apply.

These rights may include:

• Requesting access to the personal information we collect about you.

• Requesting correction of inaccurate personal information.

• Requesting deletion of your personal information, subject to legal exceptions.

• Receiving a portable copy of your personal information where applicable.

• Exercising your privacy rights without unlawful discrimination.

Sale or Sharing of Personal Information

PublishPro does not sell your personal information.

We also do not share personal information with third parties for cross-context behavioral advertising.

Categories of Personal Information We Collect

We may collect the following categories of information:

• Identifiers (such as your name, email address, account ID, and IP address)

• Commercial information (such as purchases, invoices, and subscriptions)

• Internet or network activity (such as browser information and device information)

• Uploaded content (including manuscripts and associated files)

• Approximate location information derived from your IP address for fraud prevention and compliance purposes

We do not knowingly collect:

• Government-issued identification numbers

• Biometric information

• Health information

• Precise geolocation

• Financial account credentials or full payment card information

To submit a privacy request, contact:

support@publishpro.app

11. Children's Privacy

PublishPro is intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children under the age of 18.

If you believe that a child has provided personal information through the Service, please contact us at support@publishpro.app, and we will take appropriate steps to delete the information as soon as reasonably possible.

12. Business, Agency, and Professional Users

PublishPro may be used by publishers, agencies, book designers, and other businesses on behalf of their own clients.

If you upload manuscripts, documents, or other materials that contain personal information belonging to another individual, you are responsible for ensuring that you have the legal authority and appropriate permissions to upload and process that information using the Service.

You remain responsible for the accuracy, legality, and ownership of the content you upload.

PublishPro processes uploaded files solely for the purpose of providing the formatting and publishing services requested by you. We do not review, publish, sell, license, or otherwise use uploaded content except as necessary to provide the Service or where required by law.

13. Data Retention

We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

Unless a longer retention period is required by law:

When you delete a file, it is removed from our active systems and scheduled for permanent removal from backup systems within 30 days.

When you delete your account, we will permanently remove your account information and associated content within 30 days, except where we are legally required to retain certain information for tax, accounting, fraud prevention, security, or legal compliance purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, legal requirements, security practices, or business operations.

When we make changes, we will update the "Last Updated" date at the top of this page.

If we make material changes that significantly affect your rights or how we process your personal data, we will provide reasonable notice before those changes become effective, such as by email or through a notice within the Service where appropriate.

Your continued use of PublishPro after the updated Privacy Policy becomes effective constitutes acceptance of the revised policy, except where applicable law requires your explicit consent.

15. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how PublishPro processes data, please contact us.

PublishPro

Operated by PixelGrid LLC

5900 Balcones Drive STE 100
Austin, Texas 78731
United States

Support Email
support@publishpro.app

Website
https://publishpro.app