PixelGrid LLC (“we”, “our”, or “us”) operates PublishPro (“Service”), a software-as-a-service platform that helps authors and publishers format and prepare books for print and digital publishing platforms, including Kindle Direct Publishing (KDP).

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

1. Information We Collect

When you use PublishPro, we may collect the following information:

a. Personal Information

• Name

• Email address
  Used to create, manage, and support your account.

b. Uploaded Content & Book Data

• Manuscripts, text files, cover files, metadata, and other materials you upload for formatting and processing

You retain full ownership of your content.

c. Usage & Technical Data

• Log data, device information, IP address, browser type

• Anonymous usage data such as feature usage and session duration

This data helps us improve performance and user experience.

2. How We Use Your Information

We use your data to:

• Provide, operate, and maintain the PublishPro service

• Process uploaded files and deliver formatted outputs

• Communicate service updates, transactional emails, and support responses

• Improve platform functionality, security, and usability

• Detect and prevent fraud, abuse, or unauthorized access

We do not sell, rent, or trade your personal data or uploaded content.

3. Data Storage & Security

• User data and uploaded files are stored using secure, encrypted cloud infrastructure

• All connections are protected via HTTPS and industry-standard security practices

• We retain uploaded content only for as long as necessary to provide the service or until you delete it

While we take reasonable measures to protect your data, no system is 100% secure.

4. Third-Party Services

PublishPro relies on trusted third-party providers to operate effectively, including:

• Hosting & Infrastructure: (e.g., Vercel, DigitalOcean, Google Cloud)

• Analytics & Monitoring: For performance tracking and error reporting

• Payments & Billing: (e.g., Stripe, Payoneer, Lemon Squeezy, or Paddle)

These providers process data only as needed to perform their services and follow applicable data protection standards.

5. International Data Transfers

If you access PublishPro from outside the United States, your data may be transferred to and processed in the U.S. or other countries where our service providers operate.

6. Your Data Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal data

• Request a copy or export of your data

• Withdraw consent where applicable

You can exercise these rights by contacting us at:
📧 support@publishpro.app

7. Cookies & Tracking Technologies

PublishPro uses cookies and similar technologies to:

• Maintain user sessions

• Remember preferences

• Analyze platform usage

You may disable cookies via your browser settings, though some features may not function properly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the “Last Updated” date. Continued use of the Service means you accept the revised policy.

9. Contact Information

For privacy-related questions or requests, contact us at:

📧 support@publishpro.app
🏢 PixelGrid LLC
🌐 www.pixelgrid.technology